Terms of Service

Effective September 2026 · masmsolutions.ai

1. Agreement

By using masmsolutions.ai or engaging our services you agree to these terms. MASM Solutions is owned and operated by Michael Matica, based in Danbury, Connecticut. Where an individual signed service agreement conflicts with these terms, the signed agreement governs.

2. What we provide

MASM Solutions builds and operates communication and workflow automation for small businesses — missed-call text-back, lead intake and qualification, follow-up sequences, booking and scheduling, review requests, and custom-built workflows. Scope, deliverables and timelines for any engagement are set out in a written scope document approved before work begins.

We do not provide website development, search engine optimisation, advertising, social media management, or IT and network support.

3. Fees and payment

  • Packages are a one-time setup fee plus a recurring monthly fee, both published on the pricing page and confirmed in your scope document.
  • The setup fee is invoiced before the build begins. The monthly begins when the system goes live.
  • Custom builds are fixed-price and quoted after a written scope.
  • Third-party costs — phone lines, messaging services, software you do not already own — are billed to you by those providers, not by us. We disclose expected costs before you commit and do not mark them up.
  • Invoices are due on receipt unless stated otherwise. Service may be paused on accounts more than 30 days overdue.

4. Term and cancellation

  • Recurring packages run for an initial 90-day term from go-live, then continue month to month.
  • After the initial term, either party may end the engagement with 30 days’ written notice.
  • Setup fees and work already completed are non-refundable.
  • Notice must be in writing to [email protected].
  • On termination we provide your configuration and data in a usable format, and remove our access.

5. Your responsibilities

These matter, because some of them are legal obligations that sit with you, not us:

  • Consent for messaging. You are responsible for obtaining and recording consent from your customers to receive text messages, and for complying with the Telephone Consumer Protection Act and any applicable state law. We build the system to support opt-out handling and quiet hours; we are not the sender of record for your messages and cannot supply consent on your behalf.
  • Providing accurate business information and timely access to the accounts a build needs.
  • Reviewing and approving message wording before it goes live to your customers.
  • Telling us promptly when something about your business changes that the system depends on.
  • Your own compliance obligations in regulated industries, including any handling of health information.

6. No guarantee of results

Automation changes what happens to a call. It does not guarantee more revenue, more booked jobs, cost savings or any particular return. Results depend on your market, your follow-through, your pricing, and the performance of third-party carriers and software outside our control.

7. Not legal, financial or medical advice

Nothing we provide is legal, financial, investment, tax or medical advice. Consult a licensed professional for those matters.

8. Intellectual property

Your materials. Your data, content and business information remain yours.

Deliverables. The configuration, message sets and workflows built specifically for your business become yours on receipt of full payment.

Our methods. Our underlying frameworks, templates and reusable components remain our property and are licensed to you for use in your business — not for resale, redistribution or use in a competing service.

9. Confidentiality

We treat your business information as confidential and will not disclose it without written consent, except where required by law. We may describe the general nature of work performed for marketing purposes without identifying you, unless you have given written consent to be named.

10. Third-party tools and AI output

Systems we build run on third-party platforms — messaging carriers, calendars, CRMs and AI model providers. We do not own or control them and cannot guarantee their availability, pricing or continued features. AI-generated output can be wrong; see the disclaimer. We receive no commissions or referral fees for tools we recommend unless disclosed in writing.

11. Limitation of liability

To the maximum extent permitted by law, MASM Solutions and Michael Matica are not liable for indirect, incidental, consequential, special or punitive damages arising from our services, including lost business or missed communications. Our total liability will not exceed the fees paid for the engagement giving rise to the claim in the twelve months before it arose.

12. Governing law

These terms are governed by the laws of the State of Connecticut. Disputes will be resolved in the state or federal courts of Connecticut.

13. Contact

MASM Solutions · Michael Matica
[email protected]
Danbury, CT 06810